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Claims

Our aim is to provide customers with a great claims service that provides the assistance and help that they need.

Full details of how to make a claim are in the policy document and each Cell will have their own procedures and specialist claims handling companies. If the policy document is not readily available then the following are details for each Cell by their Product and contact details:

Cell Universal

Customer Claims Contact

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Excess Refund Policy

excess.claims@cell-universal.gi
0333 32 00 379 (Mon to Fri, 9am to 5pm)
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Total Loss Top-Up Policy

topup.claims@cell-universal.gi
0333 32 00 379 (Mon to Fri, 9am to 5pm)
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Saddlery & Tack Policy

saddlery.claims@cell-universal.gi
0333 32 00 379 (Mon to Fri, 9am to 5pm)
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Motor Vehicle Breakdown Policy

Please use the telephone number, or download the APP, as shown on your policy schedule and wording, so we can arrange to help you.